Refund policy
Return & Refund Policy
We support standardized return and refund services to protect the legitimate rights and interests of all customers. All return procedures strictly follow international cross-border e-commerce service specifications.
1 Return Eligibility & Time Limit
Customers are entitled to apply for returns within 30 days from the date of receiving the goods. To qualify for a valid return, all clothing items must be unworn, unwashed, undamaged, free of stains and odors, with original tags, labels, and complete original packaging. A valid purchase proof or order record is required for all return applications.
2 Return Application Process
Please submit your return request via our official email: pijzxddbacvx@outlook.com. Kindly state your order number, return reason, and attach product photos for verification. Unauthorized direct returns without prior application will not be accepted or processed. Once your return request is approved, we will provide you with a designated return shipping address and detailed return instructions.
3 Damaged & Defective Items
Please check your goods carefully upon receipt. If you receive defective, damaged, wrong, or missing items, please contact our customer service team immediately within 48 hours. We will verify the situation and provide solutions including replacement, partial refund, or full refund according to the actual situation.
4 Non-Returnable Items
The following situations do not support return or refund services: worn, washed, artificially damaged products; customized and personalized clothing products; clearance and promotional final sale items; gift cards. We reserve the right to judge the qualification of returned goods.
5 Refund Processing
After we receive and inspect your returned items and confirm compliance with return rules, we will approve your refund application. The refund will be returned to your original payment account within 10 business days. The arrival time of the refund depends on the processing efficiency of your bank or payment platform. If you do not receive the refund within 15 business days after approval, please contact us via email for follow-up inquiry.
6 Exchange Service
We do not support direct item exchange. If you need to replace the size, style, or product, please apply for a return for the original order first, and place a new order after the return process is completed.
7 EU 14-Day Cooling-Off Period
For orders delivered to the European Union region, customers enjoy a 14-day cooling-off period. You have the right to cancel the order or apply for a return within 14 days without providing any reason, subject to the condition that the goods are kept unused, intact, with original tags and packaging, and with valid purchase proof.